Customer Success Stories: We attract our customers because of our proven solutions, but we retain them because of our commitment to their success.

Customer Success Stories

We attract our customers because of our proven solutions, but we retain them because of our commitment to their success.  We currently partner with over 5,000 funeral homes, cemeteries and crematories across the globe to meet their technology needs.

Don’t take our word for it.

See what deathcare professionals just like you are saying about their success with Batesville Technology Solutions.

Batesville makes it easy for us…

Everything about the website is easy– for me and for families. People are scattered everywhere now, and being able to go on the website to see service information, respond to and send condolences, order sympathy cards and flowers, and find grief support really helps serve our families.

• Tom LaBerge • Wood Funeral Home • Portsmouth, New Hampshire

I would 100% for sure recommend Bateville’s technology to a colleague…

We chose a Batesville website because it is simple, effective and easy to share with families.  It’s a great opportunity to provide exceptional service and incredibly easy to set up and get started.  We really feel that our Batesville website has helped us be more effective in running our business and providing great customer service.

Customer service is our top priority.  We like to provide as many services as possible to our customers and the website helps us do that.  We have had a great response from families about the online obituaries, guestbook, videos and easy-to-find directions to the service locations.  It’s important to us that families have easy access to this information, because it helps everyone feel as though they can be part of the service.   If they can’t be there in person, they still know what’s going on and they can easily send flowers or sign the online guestbook and feel connected.

For our business, the website has been a valuable resource.  The different grief content we are able to refer families to has been a nice touch and we have seen a huge benefit from the educational information, like the different types of cremation and burial products.

• Cheri Dixon • Renaker Klockgether Mortuary • Buena Park, California

No more redundant entry of information…

The main reason we chose HMIS was the need to fully integrate nine stand-alone databases into one consolidated database. HMIS was the only firm in the market with the capability of customizing what we needed in an affordable manner.

We now have one web-based solution that seamlessly integrates preneed leads, preneed and at-need contracts, crematory data and caregiver contacts along with trust and insurance prefunding financials into one database. Our preneed, at-need and administrative staff now communicate with each other more efficiently and have the real-time data to serve families better. In fact, since we have been using HMIS, our overall customer satisfaction from our family surveys has increased.

• Buddy Phaneuf • Phaneuf Funeral Homes & Crematorium • Manchester, New Hampshire

Families used to ask all of the time for things we didn’t have, but now with Batesville we have it all…

I chose a Batesville website because I felt what Batesville offered was a big step up from what we had been using.  Before, I had to go through so many hassles to add an obit, but now I can just copy and paste it all to the website. The fact that we can change the look of the website whenever we want was also a great selling point. With the website we had before, it was always the same look and if we wanted something different we would have to pay extra to change it.  Switching to Batesville was no problem; they have been so easy to work with and the setup was simple.

Once you get a Batesville website, you’ll see it’s simple to setup, easy to operate, and the cost compared to what you get makes it a great value.  I’ve seen people talking at seminars about how to expand their websites but Batesville makes it so easy.  Batesville is several steps ahead of other providers.

Families really like the website.  I am always surprised at the traffic reports and the number of people who order cards and flowers online.  This week a lady sent an email thanking us for the fact that every time we have a new service it automatically notifies her.  They don’t have to subscribe to that, but it’s a great feature to have.   People really count on us to provide certain services online.

• Rich Groeber • Hahn-Groeber Funeral Home • Linden, Indiana

 If I ever need anything, I can call and quickly get answers…

I would definitely recommend Batesville’s websites to other funeral professionals.  They are really easy to use, look professional, and the customer service is great. We were using a website that we created in-house, but then we went to Batesville for a technology seminar, saw the website and decided to try it. The new website has definitely benefited our business.  It has increased our traffic to over 12,000 visitors a month, brought in pre-planning leads and helped us showcase merchandise and plan services. We also make great commissions every month on flowers and DVDs without doing anything extra.

• Matt Porter • Porter-Oliger-Pearson Funeral Home • Greensburg, Indiana

 We were looking at a few different website providers, but Batesville was the one company who had everything we needed…

Compared to the other website companies, they are really modern.  There are so many things we can do, from collecting online condolences to uploading caskets automatically into the virtual showroom.  All of the features available on the websites have also helped us to serve our families.  We have a lot of families who have moved off to other states and the website helps connects them to what’s going on. It’s wonderful that anybody from anywhere can come to our site and read the obituaries, buy flowers and leave condolences.   The materials from the Center for Grief and Loss have also had a huge positive impact on our families. It’s nice to have that resource always available to anyone who needs it.  I would definitely recommend Batesville to other funeral professionals. The service I have received has been wonderful and all of my expectations have been met.

• Robert Flores • Good Samaritan Funeral Services • Booker, Texas

 Batesville has the kind of software and service we need to effectively run our multi-location combination business…

We have a very complex and fast-moving operating environment. We love the fact that we have control of our trust funds and enjoy data integrity and integration across all of our locations! This has given us the confidence to know that we can grow our business if necessary.

• Steve McDonald • McDonald Investment Properties • Managing Member, Serenity Cemeteries

I chose Batesville technology because their other products are first class, and I just assumed their website would be as well– I was correct!

It was very easy to convert over to the new site and I have been impressed with how easy the site is to use.  There’s no need for a webmaster now, because we can update and change everything ourselves.  The professional look of the site and the modern features have definitely enhanced our image in the community.

• Mike Korzenewski • Donnelly’s Colonial Funeral Home • Irving, Texas

I would not hesitate to recommend a Batesville website.  It is an excellent system for a reasonable price….

Initially we chose a Batesville website because of the cost, but as we started using it, we really liked how easy everything was to manage.  We hear many positive comments on how professional our custom-design site looks.  The ability to have access to changing its content is a plus, and being able to personalize the obituary pages is very well received.

• C. Michael Newman • Panebaker Funeral Home, Inc. • Hanover, Pennsylvania

I like the website because it’s easy for us to use and user-friendly for our visitors….

We have a custom website, so the flexibility has been great.   We didn’t have to go by a strict guideline.  Whatever we wanted they could do.   The website has been great for business.  People go to our website now and don’t have to call us for information.  It helps to answer a lot of questions and has increased our communication and public relations. I would recommend a Batesville website for other funeral professionals.  They designed exactly what we wanted and helped us through the entire process.

• Kathryn Donellan • Donnellan Funeral Home • Chicago, Illinois




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